Cancellation Policy

Please note for consultations we require at least 2 hours notice prior to your appointment to cancel, a $50.00 fee applies for ‘did not attend’ or late cancellations.

A deposit is required to secure your treatment appointment and 24 hours notice is required to change or cancel. For cancellations within 24 hours deposit will be forfeit.

Promotions

A voucher or promotion is not currency, stored value, or account credit. Vouchers or promotions may not be redeemed or exchanged for cash and have no cash value.

Your personal information

We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. To view our Privacy Policy, click here.

Electronic Communications
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes, we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us. We take your concerns, suggestions and complaints seriously.

We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.